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15th April 2014

Coleman Milne moves customer-care forward with brand new reception facilities

With an enviable heritage as one of the UK’s premier suppliers of funeral vehicles, Coleman Milne has built its reputation on the foundation of excellent customer care. Not content to rest on its laurels, Coleman Milne has constantly sought ways to improve its relationships with customers.
As part of this ongoing campaign, the company has recently begun a programme of improvements to the facilities at the Westhoughton headquarters. The first phase of this development has been the refurbishment of the public areas of the factory and offices. A complete refit of the reception and other areas accessible to visitors has been completed in contemporary styling to Coleman Milne’s exacting standards to give customers an inspirational experience upon their arrival.
To celebrate the completion of this first stage, the company held an open evening in the new reception area which was attended by various friends and colleagues. The guest of honour on this celebratory occasion was Simon Fisher, President of the NAFD, who performed the opening ceremony and later said, “it is a pleasure to be invited to open these outstanding new facilities. Coleman Milne have, for many years, delivered excellent customer service to NAFD members. This new facility not only reinforces that reputation, but actively demonstrates their intentions to build stronger, more valued relationships with customers.”
Coleman Milne Managing Director, Geoff Hudson said, “This enjoyable event was a fantastic opportunity to welcome our industry friends and guests to join us in celebrating the first stage of our ongoing campaign to offer Coleman Milne customers the very best service. We are proud of our new reception and look forward to welcoming more of our guests to our new customer-friendly environment.”